Experienced Service Manager / Nalley Kia

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Asbury Automotive Group Published: March 13, 2018
Job Type






Nalley Kia a subsidiary Asbury Automotive Group (NYSE:ABG) the 7th Largest Automotive retailer in the country with over 80 retail locations and 103 franchises located throughout 9 states is currently seeking an Experienced  Service Manager who prides themselves in employee retention and satisfaction!

Responsibilities and Qualifications

  • Oversee the service department, technicians, service advisors, service call center, valet, detail and service lane
  • Manage employee schedules and pay plans 
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings
  • Prepare and administer an annual operating budget for the service dept
  • Handle & resolving customer complaints
  • Motivate, train, develop and reward employees
  • Will communicate with customers about maintenance and service work needed effectively
  • Other duties to be determined by management 
  • Continue to maintain Asbury's value, quality, and integrity
  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with ADP or other automotive software required
  • Experience as a technician or good technical aptitude
  • Proven track record to grow the fixed ops business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an Automotive Service Writer/Service Assistant Manager
  • Must have 3+ years as an Automotive Service Manager
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employments screens (Background & Drugs)


  • Medical, Dental and Vision Insurance Available
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off 
  • Promotions from Within
  • Wellness program 

If you have experience in any of the following apply now! Assistant Service Manager, Body Shop Manager, Parts Manager, Service Writer, Service Advisor, Service Consultant, Automotive Service Sales, Service Agent, Service Estimator.

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